Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.
We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons.
Outbound shipping fees from the original order are not refundable.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
We cannot accept off-line return. Please email to our customer care team first. Please do not go straight to the warehouse.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return shipping and any reverse duties are the responsibility of the customer.